Shipping Policy

Effective Date: April 20, 2026

Business Name: Phoebe Trites Art
Website: https://www.phoebetritesart.com

Overview

This Shipping Policy outlines how orders placed through Phoebe Trites Art are processed, packaged, and delivered. We aim to ensure that all artwork arrives safely and in a timely manner, whether shipped domestically or internationally.

Delivery timelines, shipping methods, and availability may vary depending on the type of product ordered.

Processing Times

Orders are typically processed within 1–7 business days unless otherwise stated.

Custom items (such as commissions) may require additional processing time.
Orders are not processed or shipped on weekends or U.S. holidays.
Customers will receive confirmation once their order has shipped.

Shipping Methods & Delivery

Original Artwork

Framed and unframed artwork is carefully packaged according to industry standards to ensure safe transit.
Shipping carriers and services will be selected based on the size, weight, and destination of the artwork.
While international shipping for original artwork may be limited, it may be arranged on a case-by-case basis for exhibitions, competitions, or special requests.

Prints / Reprints

Prints are packaged using protective materials consistent with industry standards.
Shipped via standard or tracked shipping services depending on destination and order size.

Stickers

Stickers are typically shipped in professional, bubble-wrapped envelopes.
Domestic and international shipping options are available.

Digital Downloads

Digital products are delivered electronically and are not physically shipped.
Access instructions or download links will be provided upon purchase confirmation.

Commissions

Packaging and delivery methods vary depending on the type, size, and medium of the commissioned artwork.
Shipping arrangements will be communicated and agreed upon as part of the commission process.

Murals

Murals are not eligible for shipping.
These services are completed on-site and are governed by separate agreements.

Shipping Rates

Shipping costs are calculated at checkout based on:

Package size and weight
Destination (domestic or international)
Selected shipping method

Any applicable taxes, duties, or import fees are not included unless explicitly stated.

International Shipping

We may ship internationally on select items.

Delivery times vary by destination and customs processing.
Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
We are not responsible for delays caused by customs or international carriers.

Customs, Import Restrictions, and Rejected Shipments

For international orders, the customer is responsible for ensuring that the items ordered comply with all applicable import laws and regulations of the destination country.

Customs policies vary by country and may change without notice. Phoebe Trites Art is not responsible for shipments that are delayed, held, rejected, or confiscated by customs authorities.

If a shipment is refused or rejected by customs:

The customer is responsible for any return shipping costs, duties, or additional fees incurred
Original shipping charges are non-refundable
Refunds for the product itself may be considered only if the item is successfully returned in its original condition, and may be subject to deductions for shipping and handling

If a shipment is abandoned, destroyed, or not returned by the carrier or customs authority, no refund will be issued.

Order Tracking

Tracking information will be provided when available once your order has shipped.

Please note that some lower-cost international shipping methods may have limited tracking capabilities.

Delivery Issues

Phoebe Trites Art is not responsible for:

Delays caused by carriers, customs, or external factors beyond our control
Incorrect or incomplete shipping addresses provided by the customer

If a package is returned due to an address issue, additional shipping charges may apply.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

Please contact us within 5 days of delivery (or expected delivery date)
Include photos of any damage and packaging (if applicable)

We will work with the shipping carrier to resolve the issue and determine eligibility for repair, replacement, or refund in accordance with our Refund & Returns Policy.

GDPR & Data Transparency (International Customers)

For orders shipped internationally, we may share necessary shipping information (such as name, address, and contact details) with third-party carriers and logistics providers solely for the purpose of fulfilling delivery.

For more information on how your data is handled, please review our Privacy Policy.

Policy Updates

This Shipping Policy may be updated periodically to reflect changes in operations, shipping providers, or legal requirements. Updates will be posted on this page.